Compliments & Concerns

Compliments & Feedback​​

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If you would like to let us know what we've done really well, or  compliment a member of staff, please write to Joanna Reading at joanna@readingfinance.com.au or contact us via any of the methods listed on our contact page. All feedback and comments are welcome as we always strive to improve our service to the community.

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​Complaints

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Internal Dispute Resolution

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If you have a complaint, please let us know by email; because if we don’t know about it, we can’t fix it. You may also contact us by email addressed to Joanna Reading at joanna@readingfinance.com.au. Please make sure you include as much information as you can.

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You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.

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External Dispute Resolution

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We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority:

 

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.